COMPLIANCE & SECURITY

Our Commitment to Your Privacy, Security and Compliance

MarketMosaicPro is built to help entrepreneurs, agents, and service-based professionals stay organized, compliant, and confident when managing their business data. This page explains how we protect your information, adhere to global privacy regulations, and support your rights as a user.

We believe in full transparency. Below you’ll find an overview of our security practices, data handling standards, and links to all legal documents that govern the use of the platform.

CRM Data Protection & Security Measures

We take security seriously. MarketMosaicPro uses modern, industry-standard safeguards to protect your information, including:

  • Encrypted connections (TLS/SSL)

  • Secure data storage with access controls

  • Secure password hashing and modern authentication safeguards

  • Firewall and infrastructure protection

  • Routine monitoring and vulnerability management

  • Strict internal access policies

While no cloud service can guarantee absolute security, our commitment is to apply the highest reasonable level of protection to your data at all times.

Global Privacy & CRM Compliance

MarketMosaicPro supports users around the world. Our policies and practices are designed to align with major international privacy laws, including:

  • GDPR (European Union)

  • CASL (Canada)

  • CAN-SPAM (United States)

  • CCPA/CPRA (California, where applicable)

  • International anti-spam and data protection frameworks

Your personal information is processed based on:

  • Consent

  • Contractual necessity

  • Legitimate business interests

We do not sell user data — ever.

Icons representing data privacy and security concepts. The first row shows icons labeled GDPR, CASL, Encryption, and Third-Party Providers. The second row has icons labeled Data Integrity, Access Controls, Secure Infrastructure, and Data Retention.

Your Responsibilities as a User

Because MarketMosaicPro allows you to store client information, you must:

  • Obtain lawful consent from your clients before storing their data in the platform

  • Comply with all email and communication laws in your jurisdiction

  • Use the platform only for lawful and ethical business activity

  • Ensure the accuracy and legality of the information you upload

Users sending emails or newsletters through MarketMosaicPro must comply with:

  • GDPR email consent rules

  • CASL requirements (express consent for Canadian recipients)

  • CAN-SPAM (unsubscribe handling, accurate headers, etc.)

Users are fully responsible for the data they upload into the platform.

Your Rights

Depending on your region, you may have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Request restriction of processing

  • Export your data (portability)

  • Withdraw consent

You may submit a data deletion or correction request at any time.

Data Retention & Deletion

  • Your data remains stored for as long as your account is active

  • Deleted accounts are purged in accordance with our destruction policy

  • Backup systems may retain copies temporarily before automated overwrite

Email Marketing & CRM Communication Compliance

Users who send email through MarketMosaicPro must:

  • Have proof of consent for every recipient

  • Provide valid contact information

  • Respect unsubscribe requirements

  • Not use the service for unsolicited commercial communication

Failure to follow international email laws may result in account suspension.

CRM Service Availability & Reliability

We strive for high uptime and reliable access. However, availability may be affected by:

  • Scheduled maintenance

  • Infrastructure updates

  • Third-party provider outages

  • Security events

  • Force majeure situations

No guarantee of uninterrupted access is provided.

Questions or Compliance Inquiries

We’re here to help.
For legal, privacy, or compliance questions, contact:

📧 support@marketmosaicpro.ca