PRIVACY POLICY

Introduction

MarketMosaicPro (“we,” “our,” or “the Service”) is committed to protecting your privacy and handling your personal information responsibly. MarketMosaicPro Software Inc. provides a secure CRM and marketing automation platform for REALTORS®, consultants, and service-based businesses. Learn more about our platform features or pricing. This Privacy Policy explains what information we collect, how we use it, how we store it, and what rights you have as a user.

By using the Service, you consent to the practices described in this Policy.

Information We Collect

We may collect the following categories of information:

1. Account Information
• Name
• Email address
• Business details
• Login credentials

2. User-Uploaded Data
• Client contact information
• Notes, files, and documents
• Calendar and scheduling details
• Business records
• Communication logs

Users are responsible for ensuring that any personal data they upload is collected lawfully and with proper consent.

3. Technical Data
• IP address
• Device and browser type
• Usage patterns
• Log files and diagnostic information

4. Payment Information
Subscription payments are processed by secure third-party providers.
We do not store full credit card numbers.

How We Use Your Information

We may use your information to:

• Provide, maintain, and improve the Service
• Authenticate your account
• Customize your user experience
• Process payments and renewals
• Deliver notifications and updates
• Provide customer support
• Monitor performance and diagnose issues
• Comply with legal obligations

We do not sell your personal information.

Legal Basis for Processing (Global Compliance)

Depending on your region, we process data on the basis of:

• Contractual necessity (providing the Service)
• Legitimate business interests (improving performance, preventing abuse)
• Compliance with legal obligations
• User consent, when applicable

This Policy is designed to comply with:
• GDPR (EU)
• CASL (Canada)
• CAN-SPAM (USA)
• CCPA/CPRA (California, where applicable)
• International data protection standards

User Responsibilities (Client Data Stored in the Platform)

If you store client information in MarketMosaicPro, you must:

• Obtain lawful consent before adding client data
• Maintain accurate records
• Only upload information you are legally permitted to store
• Comply with regional privacy and communication laws
• Respect unsubscribe and marketing rules

You are solely responsible for ensuring the legality of the data you upload.

H3 — Data Sharing

We may share limited information with:

• Service providers (hosting, payment processing, analytics)
• Security partners (fraud prevention, threat protection)
• Legal authorities (only when required by law)

We never sell or rent user data.

Third-party providers only receive the minimum information necessary to perform their function.

International Data Transfers

Your information may be processed in regions outside your home country.
We use reasonable safeguards to ensure compliance with international transfer laws.

Data Retention

We retain user data for as long as your account remains active.
Upon account deletion, data is removed according to our Retention & Destruction Policy.
Backup systems may retain data briefly before automated overwrite.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session functionality
• Improve website performance
• Remember preferences
• Analyze usage patterns
• Enhance security

For full details, see our Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccuracies
• Request deletion (“right to be forgotten”)
• Request restriction of processing
• Request a copy of your data
• Withdraw consent

Security Measures

We implement industry-standard protections including:

• Encrypted data transmission (TLS/SSL)
• Secure storage and access controls
• Authentication safeguards
• Firewall protection and monitoring
• Routine vulnerability reviews

Although no system is completely secure, we take all reasonable steps to protect your data.

Children’s Privacy

MarketMosaicPro is not intended for children under age 16.
We do not knowingly collect information from minors.

Third-Party Links

Some areas of the Service may link to external websites.
We are not responsible for their content, privacy practices, or data handling.

Changes to This Privacy Policy

We may update this Policy periodically.
Revised versions will be posted on this page with an updated effective date.
Continued use of the Service indicates acceptance of the updated Policy.